According to this link: http://www.wacken.com/en/woa2014/main-tickets-shop/tickets/ there is supposed to be an XMAS package available from 5 august 00:01. However, the text/description for both the XMAS and regular tickets is just one big link to the personalisation FAQ. No link to be found to the actual tickets. So, I have been searching metaltix.com for the XMAS tickets since before midnight until now, but no XMAS ticket to be found. Only these show up: http://www.metaltix.com/3-days-all-in-ticket-w-o-a-2014-wacken-tickets-29390.html Then there is this last news item: http://www.metaltix.com/index.php?view=news&id=195 No links in it to the actual ticket, and it also states: "Pre-sale starts on: Monday, 05.08.2013 at 00.01 o’clock, only at metaltix.com". Since I couldn't get a XMAS ticket last year, I have set an alarm and have been searching for the tickets from 04.08.2013 23.30 until 05.08.2013 04:30 CEST (CET Summer time), but no XMAS package anywhere to be found on metaltix.com. I have sent metaltix a message, but I have asked questions five times over the last three years through their form and never received a response. They probably just delete everything or everything not in German. Actually, while on that subject, I have mailed email@example.com and firstname.lastname@example.org to inquire about the facilities for the handicapped, which me and my fiancée required, but received no response either. I mailed since security, stewards and the info point did not know much about it and because we don't obviously look handicapped from the outside (i.e. not in a wheelchair or on crutches) we couldn't get any access. All we were told is that we needed some kind of German handicapped card with a code on it, which we don't have, since we are not from Germany. I doubt we could even get such a German card as foreigners. We had declarations from our doctors (as well as confirmation from the Graspop Metal Meeting Festival/Intro accessibility organisation in Belgium that we went to end of June this year), but since they were in Dutch nobody wanted to take a look at them (even though I am sure a German would be able to understand most of it, just like I can read most written German since the languages are so similar). Crohns disease which requires immediate access to a toilet at times (my fiancée) and inflamed joints in the legs that make it impossible to stand still for more than a minute, so standing in line is not possible and a shower with a chair is neccesary, (me) are not visible to a security guard or staff at the toilets/showers, and if they even understand what I am trying to tell them, they simply think I am lying to them and tell me to go away. We actually had to leave early (friday afternoon) and check into a hotel because of this. For such a big "international" festival your communication sucks and the facilities for the handicapped seem limited to those with a visible handicap, which is a little short-sighted and not very inclusive. Then the WiFi: I bought two WiFi tickets for the festival, but the WiFi was completely useless, we were no more than 20 meters away from the hotspot at the S3 toilets/shower (half way on satan street at the crossing with the path not on the map) and never received any signal at all on our phones (we tried an iPhone 4, S4, 5, Blackberry and Nokia). Only when standing exactly below the tower could we see a Wacken Tower access point for a second or two and then it would disappear again. That's 16 euro's completely wasted, and also no response to my email about it to email@example.com, and when I called the service hotline, nobody that speaks English was available. Why put the email address in big fat letters on the ticket if nobody will respond? Anyway, besides these problems I had a great time up until I was forced to leave on friday. I really don't want to be a complaining asshole, but you could easily have made a better effort. Half a festival and being denied access to the handicapped platform and thus being forced to sit in the crowd in the mud without a chair, only seeing what's on the screen is hardly worth the money for the ticket and the trip, is it?