I think I would trust this doc with my life, but (while there was no-one around) after reading a reply email from him this afternoon, I couldn't help but utter "fuckin' idiot" out loud.
In short:
"hey doc, remember how this info that should have been in the program wasn't there? Turns out someone tried to add it but couldn't cos the program's a spazz. She's getting someone to fix it now."
"the info should have been entered by these specific people, how do we rectify the situation?"
um HELLO?????