looks like the database is working again.
callcenter? klantenservice?
why so happy ??
why not?
It´s FRIDAY
I´m really happy today
yeay for FRIDAY
well... servicedesk and callcenter... isnt it almost the same? *G*
*handshake* me too. support level 2
and the weekend begins soon
ok, yours not
i have to do some house-shores but i dont feel like moving at all
I don't think it's the same at all, specially not when you concider the devinitions that my ITIL teacher told me.
a call centre calls people to sell or ask if they have any problems.
A servicedesk is a place where people can ask questions or report problems.