Firstly, I need to say, I understand and sympathize that the organizers had there hands full with the amount of rain that you got in such a short period of time. I feel sorry that you had to deal with that. However, there is no excuse for bad organization and planning, with no contingency plans in place to deal with problems, after 26 years of doing this I would think you would have to down to a science, but apparently not. I know this year seems to have been the worst in history due to the rain. There should have been more wood chips placed everywhere, 6-8in of mud in places is crazy! And as you will see below this caused more headaches especially when it got dark. Secondly, why on Earth was the place to get into the show and the place to get the wrist bands in completely different places??? We waited in line for an hour to get in and then finding out that we were in the wrong place to get the bands and had to walk all the way around. We were not the only ones! Where the bus dropped us off and the place to get in was close by, but the place to get the bands was on the other side. It was already difficult to walk through the muck, why weren't the two together or provided at each entrance? I talked to many people at the show and many of them had been to the festival many many times and said usually in years past there was not this problem, they too were displeased and may not return after this years mess. The fact that the signs were not in the right places boggles the mind. We followed the signs and then they ended at the gate, we figured we could get the bands there, but no! Thirdly, why are their no signs and no lights to the buses? There is no road, path, etc. And no one at the show seemed to know where to get to them! Each person we asked gave us a different direction and none of them were right! The security people had no clue, the other staff pointed us in multiple directions, once we started on the trek it took us over 45 minutes to arrive at the bus gates. I nearly broke my leg falling into a shallow revenue that ran through one camp site as there were no lights and the ground was not flat. A very serious problem, dangerous if someone falls and gets hurts. You asked us not to drive and take public transportation but then don't explain where to get buses, how to get to the buses, where the buses will drop us off, there are not signs at night to figure out where we need to get off the bus and where we parked! We had to guess! Fourthly, as most of the guests at the concert are German, which is obvious, and the English level of some staff is not that great, the problem is that many of the staff just pointed or said yeah yeah yeah and didn't really try to understand the question. I am not really criticising them, if they can't speak English, I should have learned some German. But I wonder if I would have encountered the same problem due to poor lighting and poor conditions and no signage. I would think most of the staff would know how to get to the buses, especially since the organizers asked us not to drive. If there were signs and lights that would have solved the problem entirely. Only a couple of people were helpful, but we still ended up in the wrong direction as they say go straight for example, but we can't go straight as there are tents directly in the line which they pointed out. Lights and signage would have been really really helpful! We are not the only ones who had issues with this, I met people from all over the world, and Germans themselves who were frustrated and upset with the whole thing. Fifth, I would like to see some covered areas at the venue, there was no place to put down a bag for a minute without it getting covered in mud, during busy times in the evenings the beer gardens were completely full, there was no place to sit. There has to be an area that is covered, and with more seats for people to rest and eat without getting wet or burned, depending on the year. This is just a suggestion, not a complaint. Something to consider. Lastly, the concert was good, but sadly due to weather conditions, which is out of your control and disorganization made it much less fun than it could have been.