Metaltix order - not received ( after 4 months)

Dieses Thema im Forum "Talk" wurde erstellt von crivatz9, 18. April 2008.

  1. crivatz9

    crivatz9 Newbie

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    Hi there,
    I have some ( BIG ) problems with my Metaltix order ( 3 tickets for WOA 2008). My order , placed and PAYED (via credit card) on 10 january 2008 still didn't reach the destination (Bucharest, Roumanie ). Around 15 february, I contact them ( via contact form . .from their web site), I explain the situation , they said that will open an inquiry on Deutsche Post, but will take 6-8 weeks . OK I said , after 8 weeks I asked them .. what is the status .. they say: "Did you receive your order with the 3 Tickets?" .. I mean , no word regarding previous discussion, the result of the inquiry on Deutsche Post.
    On the site ( metaltix.com ) .. there is no VALID phone number, also .. the phone that is in their signature on e-mails .. it's not valid also .
    Mean time: Wacken is sold out, I payed for plane tickets, car rental and what matter most .. I really want to see At the Gates.
    Is there anyone with the same problem ..? or someone from WOA staff should told me .. what to do ( since Metaltix was .. somehow the official seller )..
    Thanks in advance,
     
  2. Quark

    Quark W:O:A Forumsstammgast

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    www.metaltix.com and search for "contact"
     
  3. crivatz9

    crivatz9 Newbie

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    Exactly my point: "I contact them ( via contact form . .from their web site)". After this "contact" I've exchange around 6 e-mails so far .. but nothing concrete. I've just want the international code of their delivery , in order to track it .
    PS. thanks for your fast reply
     
  4. Quark

    Quark W:O:A Forumsstammgast

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    No phone number?
    +49......
     
  5. Corpse Culto

    Corpse Culto W:O:A Metalhead

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    04627/183838 ;)
     
  6. Quark

    Quark W:O:A Forumsstammgast

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    Or 011 49 4627/183838 from the US.
     
  7. crivatz9

    crivatz9 Newbie

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    Thanks guys, the only page on the site where I've seen a phone number is this: http://metaltix.com/index_impressum.php (and the number is not complete .. ) . I will try the one you told me .. with 38 as the last 2 digits. Thanks again,
     
  8. nas110

    nas110 Newbie

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    I had this problem. I ordered them in Aug... I must have sent them 40 frustrated emails and they finally responded with:
    Hello



    Until now we don´t have any response.



    We would like to offer you that we reserve the one Ticket for you directly in Wacken at the Festival site so that you can pick it up there.



    Please tell us if it´s Ok for you.



    Best regards



    Euer Metaltix-Team
    Inken / Sven

    ----

    Hello



    We´ll send you an Email 3 week before the festival is starting.



    Best regards



    Euer Metaltix-Team
    Inken / Sven
     
  9. Smoo_lord

    Smoo_lord W:O:A Metalmaster

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    thats pretty fucked up...
     
  10. Kate McGee

    Kate McGee W:O:A Metalgod

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    But that's a normal procedure...they wait for you in Wacken with your ticket and you go there, pick it up and enter the festival area. Many people do that.


    But it's a bit different with our Romanian thread starter, and I cannot help in that case...
     
  11. Thordis V.

    Thordis V. W:O:A Metalgod

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    Why is the number not complete? :confused: To me it looks like a "normal" phone number of a company.
     
  12. 808Metal

    808Metal W:O:A Metalmaster

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    My tickets took 7 weeks to arrive, it turned out it was the US postal service that dropped the ball.
     
  13. crivatz9

    crivatz9 Newbie

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    Fon: +49 (0) 4627 - 18 38 0
    Fax: +49 (0) 4627 - 18 38 80

    SO, the phone number is +49 (0) 4627 - 18 38 38 and not +49 (0) 4627 - 18 38 0 . .as on the site .

    Best regards,
    PS. still no news regarding the tickets :((
     
  14. Quark

    Quark W:O:A Forumsstammgast

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    German phone numbers do not have a fixed number of figures. It can have 4 to 8 figures after the zone.
    eg. 040/0123 or 040/01234567 and everything in between (BTW, these are non existing numbers)

    The number 04627/18.38.0 is a central number. The 04627/18.38.38 is a direct number to a certain department. (extention)

    That's maybe why the confusion!
     
  15. crivatz9

    crivatz9 Newbie

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    YEEEEEEEEEEAH

    Situation solved !!! It's seem that the initial shipping of the 3 tickets it's lost somewhere .. But I've received a mail from metaltix . .they will issue another tickets .. waiting for me in Wacken ..
    Thank you guys ..
     

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